OnePlus 9 and OnePlus 9 Pro users are complaining about a low storage issue on their devices, apparently caused by a preloaded app called Media Storage. The app appears to act as a trash for the Gallery app. Some users have also said that the media storage app on their OnePlus phones is causing rapid battery drain as a result of consuming storage space as well as other hardware resources. However, OnePlus has yet to respond to user complaints and has not issued a fix.
Like got that by Artem Russakovskii of Android Police, the Media Storage app is consuming much of the internal storage of the OnePlus 9 and OnePlus 9 Pro. He tweeted to highlight that, particularly in his case, the app has started to consume almost 126 GB of storage on his OnePlus 9 Pro.
“After emptying the gallery trash (225 photos, three videos), the Media Storage data went from 126GB to 5GB,” he said.
Now this is an itch in the head. I finally came close to filling the 256GB storage on my @oneplus 9 Pro.
So I ran the usual Google Photos cleanup, which said it would remove over 100GB of data.
But after it was done, I’m still almost full. What gives? pic.twitter.com/fmxdiRoQLU
– Artem Russakovskii (@ArtemR) August 21, 2021
Russakovskii isn’t the only one affected, as many of these users have reported similar storage issues on the OnePlus community forums and on Reddit.
Interestingly, the storage issues don’t seem to be all that new, as user complaints on the OnePlus Community forums and on Reddit are from April. However, it appears that due to the fact that the OnePlus 9 and OnePlus 9 Pro have a lot of storage, many users would not initially notice the issues.
The media storage app appears to be running in the background to keep track of photos and videos deleted from the Gallery app. This is resulting not only in built-in storage shortages, but also sudden slowdowns in phones. It’s also bringing battery drain issues in some cases, as mentioned by some Twitter users.
It is currently unclear whether the issues with the media storage app are limited to OnePlus 9 and OnePlus 9 Pro or are also affecting other OnePlus phones. Some Twitter user reports suggest the latter, which claimed that battery drain issues due to the app were also affecting the OnePlus 7 Pro and the recently released OnePlus Nord 2 smartphones. Based on current reports, it also appears that the issues reported are related to a software bug that can be resolved through an update.
Gadgets 360 has contacted OnePlus to comment on issues with the media storage app and will update this space when the company responds.
Meanwhile, some of the affected users – such as Russakovskii – said the storage issue could be fixed by emptying the ‘Recently Deleted’ trash folder of the OnePlus Gallery app.