Google Pixel 3 and Pixel 3 XL users are complaining that their phones are freezing or unresponsive out of the blue. According to user reports on the company’s support forums as well as on Reddit, an increasing number of Google Pixel 3 and Pixel 3 XL owners have had their devices locked after a random shutdown. Your devices appear to be booting into a recovery mode called Qualcomm “Emergency Download Mode” (EDL) rather than Android, which effectively renders your devices useless.
Some Google Pixel 3 owners say it had a complete shutdown after an overnight security update, while some say it came out of nowhere. Several affected users say Google Support doesn’t help them at all as their phones are out of warranty.
Google Pixel 3 and Pixel 3 XL were released in October 2018 and many of the devices sold are out of warranty or are about to lose support soon. Google has yet to recognize that this is a widespread problem and users are concerned that they may have to pay for repairs or purchase a new device.
Responding to a similar case earlier this year, Google extended the Pixel 4 XL warranty in some regions to cover some known issues that caused devices to shut down frequently for some users. Certain power-related issues, including issues with wired and wireless charging, faster-than-expected battery drain, random resets, and inability to turn the phone on have been reported by users that prompted the company to extend warranties for another year. Repair program is available for Google Pixel 4 XL purchased in the US, Singapore, Canada, Japan and Taiwan.
The Google Pixel 3 XL price in India starts at Rs 39,990 for the 4GB RAM + 64GB storage variant.